berlinpackaging.eu has an agile customer service team available during working hours, as well as several telephone numbers for contacting us. This choice is based on the need to "humanize" the purchase and offer constant advice to our customers.
We are also constantly updating our online sales page, which is our sales channel for packaged goods. This is the formula we have found to reach the "public" in an agile way and available 24 hours a day (for the moment we continue to serve customers buying by pallet through the area sales representative, but we have detected the need to automate this process to offer them the speed and agility of online purchasing. We are working to improve this service).
All of this translates into directing our pack customers (products available on berlinpackaging.eu) to our website, while still being able to advise them or attend to them through the means they choose to contact us. In addition, for any purchase made by any means other than the website, we apply more expensive shipping costs than those applied by the website, approximately double.
If you wish, please contact us here.