Damaged, defective or incorrect products

If the order has been damaged during shipment or you receive an incorrect order, Berlin Packaging will take charge of solving the problem in accordance with the following conditions:

Communicate the incident to our Customer Service Department within a maximum period of 24 business hours from the date of delivery of the goods, detailing the type of incident, the order or invoice number and attaching photos of the damaged/defective/incorrect product and the label attached to the plastic packaging.
You will receive a reply from the Customer Service Department within a maximum of 24 working hours with the resolution of the incident and the corresponding procedure.